Refund and Returns Policy

Our trees are non-returnable and non-refundable.

Our trees are carefully monitored in late summer, well before dormancy sets in. Wonky or under-performing trees are culled so that only strong trees are left standing to harvest.

As we harvest the trees, we grade them. You will receive the quantity and grades of trees that you have ordered.

Tree roots will be washed of soil, immediately surrounded in damp wood shavings and wrapped to prevent desiccation.

Trees are delivered within a few weeks. If there is any delay to shipping, trees are heeled in just after unearthing.

We ask you to check your trees on delivery so that we may immediately address any questions or concerns.

Please refer to the tree planting section of our resources page to learn about care of trees once you receive them. Due to the unpredictable nature of client storage and planting practices, we are not responsible for the health of the trees once they leave our care.